The Screwfix team at the Coventry-Willenhall store are celebrating after scooping the company’s highest accolade, being named the Screwfix Store of the Year 2017. Beating off competition from over 530 Screwfix stores up and down the country, the Coventry-Willenhall store progressed successfully through both rounds of the contest to take the coveted title.
Scott Parsons, Screwfix’s Operations and Property Director, visited the Coventry-Willenhall store during the competition and was overwhelmed by the way the staff go over and above to look after their customers. He commented: ‘This competition is all about recognising the stores that deliver exceptional customer service, which is achieved through a solid team and a great worth ethic. The Coventry-Willenhall store staff are a fantastic team with a clear vision of delivering the best possible customer service, nothing is too much trouble.
“The store not only met all the criteria in terms of delivering great customer service, but also showed outstanding store presentation throughout the year. We see such enthusiasm and dedication in all 533 of our stores, but Coventry-Willenhall really have gone above and beyond and we’re delighted to name Coventry-Willenhall, Screwfix Store of the Year.”
Tony Bolton, store manager at Screwfix Coventry-Willenhall, said: “It’s an honour to be awarded ‘Store of the Year 2017’, and it’s a testimony to the hard work and passion of the whole team.
“For us, it’s about providing the best levels of customer service every day and is something we will continue after the competition… We look forward to 2018”
Screwfix offers customers a quick and easy way to purchase products at a time and place to fit in with their busy schedules. The Screwfix Click & Collect service enables customers to order their selected products online or by phone and pick up their items in as little as one minute at their chosen store.
Visit the team at the Coventry-Willenhall store, located on Pilot Drive, Coventry, West Midlands, CV3 4RP, open Monday to Friday 7am-8pm, Saturday 7am-6pm and Sunday 9am to 4pm or visit www.screwfix.com for more information on Screwfix’s latest range of products. You can also call 03330 112 112 or pick up a copy of the new catalogue at your local Screwfix store or order it online