Screwfix Scoop Large Contact Centre of the Year

Screwfix is delighted to have been awarded ‘Large Contact of the Year’ at the South West Contact Centre Forum, 2017.

The annual awards evening, this year held on Thursday 29th June, is an industry-led initiative which supports the call and contact centre industry in the South West.

Contact Centre of the Year is an award which is attributed to an in-house contact centre that demonstrates leading practice for both staff and customers. Screwfix scooped the award by showing their commitment to training and development of staff, providing a great physical environment to work within and delivering a world class service to its customers.

As well as this, George Hawkins (Business Support Assistant) also went on to win ‘Support Person of the Year’. A title which is awarded to an individual with enthusiasm, willingness, adaptability, determination and vocational competence.

Andrew Ashby, Director of Customer Operations comments: “To win this award is a real achievement for all of us at Screwfix. We are incredibly proud of our team who go above and beyond to deliver a first-class service to our customers. Winning this award has shown that our commitment to our people and customers is truly paying off. I would also like to congratulate George Hawkins on being awarded ‘Support Person of the Year’ – another great accolade’’.

George comments; ‘’I am truly privileged to have been awarded ‘Support Person of the Year’. Winning this award has given me even more determination to support our teams, making it easier for them to do their jobs and to help our customers get a great experience every time”.