Based in Yeovil, Somerset Screwfix started life as the Woodscrew Supply Company in 1979. The company’s first mail order catalogue consisted of a single page, solely dedicated to screws and, in 1987, this was increased to a four page version offering hardware to DIY and Trade professionals in the name of Handimail. The first catalogue to be produced in the name of Screwfix Direct appeared in 1992 and, with a turnover of £4 million the company moved into larger premises at Pen Mill, Yeovil in 1994. This was to herald the start of significant growth. In 1998, with a turnover that had virtually doubled year on year to £28M, the company moved to a purpose built site at Houndstone Business Park in Yeovil.
The first website was launched in 1999, just five months prior to the company being acquired by Kingfisher Plc. Later that year, the company expanded its Houndstone site with the opening of a new Contact Centre, employing 500 people. In January 2000, Screwfix trading hours were extended to 7 days a week. The 1000th employee joined the organisation in March 2000 and next day deliveries within mainland UK were introduced.
In January 2001, Screwfix subsequently expanded their contact centre. The company re-launched the website later that year, and was awarded E-tailer of the Year.
In September 2004, to continue to meet the increased demand, a fully automated, 325,000 sq. ft. distribution centre was opened in Trentham, Stoke on Trent, fulfilling next day orders. The innovative ‘Screwfix Community’, an online forum pre-dating Facebook, was also launched later that year.
In August 2005, the first Screwfix store opened in Yeovil, Somerset and to support the store expansion a new 540,000 sq. ft. distribution centre in Stafford was opened in 2007. By 2008, Screwfix had over 100 stores across the UK.
Plumbfix was launched in 2008, offering qualified plumbers a wider range of specialist goods at better prices, this was followed by the launch of Electricfix the next year. Screwfix officially launched its Facebook page in May 2010. In July 2011, Screwfix launched its Click & Collect service which enables customers to order and pay securely online and collect in-store in 5 minutes. Screwfix expanded its online offering by launching a mobile website, enabling customers an easier shopping experience when not at home. Click & Collect was introduced onto this platform in January 2012. Screwfix proceeded to join Twitter in October 2012.
By 2013 Screwfix launched its 300th store and with this success they moved into new markets in 2014, opening seven stores in Northern Ireland and four stores in Germany. In the same year, the web and mobile site extended the range to include 23,000 products available online and the contact centre extended their opening hours to deliver a 24/7 service. 2015 saw the launch of Screwfix’s Quickshop app, which allows customers to build their order on their smartphone and generates a QR code which can be scanned at the till point in store.
Screwfix.com attracts 8 million unique visitors per week and the Screwfix Click & Collect service means customers can conveniently purchase supplies online or over the phone and then collect from store in as little as one minute.
Screwfixs’ many accolades include;-
- Screwfix was awarded South West Contact Centre Forum’s Large Contact Centre of the Year Award in 2017.
- Screwfix was awarded Glassdoor’s Best Places to Work in 2017 and 2018.
- Screwfix was awarded Retail Week’s ‘Best Retailer over £250m’ and ‘Digital Pioneer’ awards in 2018
Screwfix currently has a network of over 620 stores across the UK and over 19 stores in Germany with further UK stores planned to open in the next couple of years.
Screwfix is part of Kingfisher plc, the international home improvement company, with 1,302 stores in 10 countries in Europe, Russia and Turkey. For further information go to www.kingfisher.com.